Service support

Adhering to the business policy of "customer first", we provide customers with online technical support, product demonstrations, after-sales maintenance and customer satisfaction surveys.
We offer a range of training including physical training, operational training, and on-site diagnosis training for medical imaging expert clients.


We have established a comprehensive service system including a rapid response service within 12 hours for domestic equipment failures, a regular visit system, a remote expert consultation and diagnosis system, free software upgrade services, and lifetime market support, forming a 4S service system that leads the industry

Service support
Remote monitoring
Remote monitoring
Real-time monitoring of equipment status
Remote early warning
Remote early warning
Detect potential faults in a timely manner
Remote assistance
Remote assistance
Provide solutions immediately
Engineering and technical team
Every customer service engineer has undergone systematic training
Every customer service engineer has undergone systematic training
Strong technical support from an expert team
A professional team of on-site installation, maintenance and technical
A professional team of on-site installation, maintenance and technical
The service team and the R&D team work closely together to establis
The service team and the R&D team work closely together to establis
Comprehensive support for talent cultivation
Adopt a combination of centralized training, on-site equipment usage training
Adopt a combination of centralized training, on-site equipment usage training

Add: Room 101, Building E, No. 12, Cuilong Road, Tongle Community, Baolong Subdistrict, Longgang District, Shenzhen City

E-mail:aibrt@aibrt.com.cn

Tel: +86-0755-28509259



ICP:粤ICP备2026002942号


AIBRT Medical Technology (Shenzhen) Co., LTD